The most frequently asked questions by our customers.
The Buddibags luggage storage is open every day of the week from Monday to Sunday without interruption from 9 a.m. to 7 p.m. Outside these hours, please contact us by phone via WhatApp.
Specialized in the storage of luggage, we also take care of the storage of parcels, strollers, scooters or bicycles with or without protection,
Contact us directly, via WhatsApp, if you wish to store other categories of objects.
We ask all travelers to lock their suitcases prior to baggage claim. Otherwise, we can provide you with a combination padlock for which only you have the code. Don't forget your secret code!
For even more security, your suitcases are secured up to €5,000 per piece of luggage.
Indeed, your suitcases are insured as soon as your luggage is taken care of for material and immaterial damage.
A hand luggage is considered for BuddiBags as an article. We make no distinction.
A supplement will be expected in case of addition of luggage. Report it to your assistant, who will take care of adding your suitcase to your reservation.
Pas de Panique ! Contactez directement votre assistant par téléphone le plus tôt possible via le numéro de téléphone reçu lors de votre réservation. Il se chargera de modifier votre réservation.
You can cancel or modify your reservation at any time and free of charge, if your luggage has not been taken care of by one of our assistants. Otherwise, additional charges will apply.
The rates displayed are per day.
If you want to collect your luggage after midnight, then you will have to pay an additional day.
Find the contact of your assistant directly in your confirmation received by email.
Alternatively, contact our service via our support which will put you in touch with your assistant.
Find the contact details of your assistant on your confirmation received by email.
You can also contact us via whatsapp or via our chatbot.
Lila and Mégane will take care of your suitcases. They will be delighted to meet you and help you during your stay.